BugForesight support

Something not working, or a warning that looks wrong? Write to support@beyondxia.xyz and a person will answer.

It helps if you include your Jira site address (yoursite.atlassian.net), the key of the story you were looking at, and what you saw. A screenshot is great. Please don't paste confidential ticket text unless we ask for it.

How fast we reply

• If BugForesight is down for your whole site, or you think there's a security or data problem, we reply within 24 hours, any day of the week.
• Everything else: within 5 business days, usually sooner. Business days are Monday to Friday, India time.

Security issues can also go straight to security@beyondxia.xyz.

Before you write

A few things often explain what you're seeing:

• The tab says it's still working on a new install. The first load of your bug history can take a few minutes on a large site.
• The tab says "keyword matches". Your site has used its AI checks for the day or month, or the AI was slow. Daily checks reset at midnight UTC and monthly ones on the 1st. Press Check again to retry a slow check.
• No warnings at all. BugForesight only learns from issues of type Bug. If your team files bugs under another issue type, tell us and we'll look at it with you.

Also see the how-to guide and the privacy policy.

BeyondX Informatics Analytics Private Limited, India.